What a dream. We had 2 properties that she handled, each completely different circumstance. One was a condo which entailed her knowledge in all the HOA requirements and needs, the other was a single family dwelling with a renter. When she met with the renter she found that there was 4 sub-renters (unbeknownst to us - horrible property manager - wish we knew Janet when we looked for him). She breezed right thru all of the issues of getting out the sub-renters as well as the contracted renter we had in there. It was very frustrating and embarrassing to us but she never judged us or the situation. Only handled the situation completely and informed us constantly to ensure we were on the same page for the desired results. Both properties sold quickly and we just could not be more pleased!